Shipping Policy

At 7ATE9, we are committed to delivering a seamless shopping experience from the moment you place your order to the moment your package arrives at your doorstep. Our Shipping Policy has been designed to ensure clarity, reliability, and trust at every stage of delivery.

Dispatch Timelines
All confirmed orders are typically processed and dispatched within 1 to 2 working days from our warehouse. Orders placed on weekends, national holidays, or during peak promotional events may require additional processing time. You will be notified via email or SMS once your order has been dispatched, along with tracking details.

Delivery Timelines
Delivery timelines vary depending on your location:

• Metro Cities: 2 to 4 working days from dispatch

• Tier 1 & Tier 2 Cities: 3 to 6 working days from dispatch
  
  

Delays may occasionally occur due to unforeseen circumstances such as courier partner issues, weather disruptions, or public holidays. In such cases, our customer support team will provide timely updates.

Shipping Charges
7ATE9 offers free shipping on all orders above ₹999. For orders below this value, a standard shipping fee of ₹99 applies. Shipping charges, once paid, are non-refundable unless an error has occurred on our part.

Order Tracking
Once your order has been shipped, you will receive a tracking link via email and SMS. This link allows you to track the real-time status of your shipment until it is successfully delivered. Tracking updates are managed by our logistics partners and may take up to 24 hours to reflect after dispatch.

Delivery Conditions
Orders will be delivered to the shipping address provided at the time of checkout. It is the customer’s responsibility to provide accurate address details and contact information. If the courier is unable to complete delivery due to incorrect information, repeated delivery attempts, or unavailability at the address, the order may be returned to our warehouse. In such cases, re-shipping fees may apply.

Delivery attempts are made between 9:00 AM and 8:00 PM, Monday through Saturday. Couriers may contact customers directly for coordination if required. Please ensure that someone is available at the delivery address during this time window.

International Shipping
At present, 7ATE9 delivers across India only. We are working towards expanding our services globally, and updates regarding international shipping will be announced on our website and social media platforms in due course.

Undelivered or Lost Packages
In rare cases where an order is marked as “delivered” by the courier but has not been received, the customer must report the issue within 24 hours of the delivery confirmation. Our team will coordinate with the courier partner to investigate and resolve the matter. If a package is confirmed lost or undelivered, a replacement or refund will be issued.

Order Modifications
Once an order has been confirmed, modifications to the shipping address or items are not permitted. If you wish to update delivery details, you may request cancellation (subject to eligibility under our Cancellation Policy) and place a fresh order with the updated information.

Force Majeure
7ATE9 shall not be held liable for delays or non-delivery resulting from circumstances beyond our control, including but not limited to natural disasters, strikes, transportation disruptions, lockdowns, or governmental restrictions.

Customer Support
For any questions or concerns regarding shipping, please reach out to our support team via WhatsApp or Instagram. Our representatives will be happy to assist you with updates, clarifications, or special delivery requests wherever possible.

At 7ATE9, we understand that timely delivery is just as important as premium quality. Every order is handled with care, precision, and transparency so you can enjoy your essentials without worry.