Shipping policy
Shipping Policy
At 7ATE9, every order is dispatched with the same care that goes into crafting our garments. This policy explains how we process, ship, and deliver your order, along with timelines and charges, so you always know what to expect.
ORDER PROCESSING
Orders are processed and dispatched within 24 to 48 hours of confirmation, excluding Sundays and public holidays.
During high-volume periods, sale events, or festive seasons, processing may take a little longer. If there is a significant delay, we'll reach out to you via WhatsApp, email, or phone.
Once your order is dispatched, you'll receive a Shipment Confirmation with your tracking number. Tracking links are typically activated within 24 hours of dispatch.
SHIPPING RATES & DELIVERY ESTIMATES
- We offer Free Shipping on all orders across India. There are no hidden shipping charges at checkout.
- Orders are typically delivered within 5 to 7 working days from the date of dispatch, depending on your location.
- Estimated delivery dates shown on the product and checkout pages are indicative and may vary based on courier serviceability, weather conditions, and regional factors.
CASH ON DELIVERY (COD)
- COD is available at checkout on eligible orders and serviceable pin codes.
- Any partial or convenience charges paid towards COD or prepaid-COD services at checkout are non-refundable.
SERVICEABILITY
- Deliveries are subject to courier serviceability at your pin code. Some remote or restricted locations may have limited or no service.
- Please ensure your shipping address, pin code, and contact number are accurate and complete.
- 7ATE9 is not liable for delays or failed deliveries caused by incorrect or incomplete address details.
ORDER TRACKING
You can track your order using the tracking number shared in your Shipment Confirmation.
For any assistance, please contact our customer experience team and keep your Order ID handy.
ORDER CANCELLATIONS
- Orders can be cancelled only before dispatch from our warehouse and must be requested within 12 hours of placing the order or before you receive a dispatch confirmation, whichever is earlier.
- Once an order has been dispatched, it cannot be cancelled.
EXCHANGES
We do not offer returns.
Exchanges are available within 7 days from the date of delivery under the following conditions:
- Exchanges are accepted for a size swap of the same product only, subject to stock availability in the requested size.
- Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Once an exchange is raised, our logistics partner will attempt reverse pickup within 24 to 48 hours, with up to three pickup attempts. Reverse pickup is subject to availability at your location.
- A reverse shipment fee of up to ₹200 per item applies to exchanges, as per our Fair Usage Policy.
- If the requested size is unavailable, our customer experience team will reach out to discuss available options.
DAMAGED, DEFECTIVE, OR WRONG ITEMS
If your order arrives damaged, defective, or incorrect, please report it within 24 hours of delivery via WhatsApp or Instagram.
A clear, continuous unboxing video is mandatory as proof of damage. The video must show the sealed package being opened in a single, unedited take and clearly capture both the outer packaging and the product inside.
Claims raised without a valid unboxing video cannot be processed.
NON-RECEIPT & DELIVERY DISPUTES
If an order is marked as "Delivered" by the courier but has not been received, please report it within 24 hours of the delivery update so we can investigate with our courier partner.
NEED HELP?
Our customer experience team is here to assist with anything related to your shipment.
Phone: 9987794906
Email: care@7ate9.in
WhatsApp / Instagram: @7ate9.in
Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST (excluding public holidays)
7ATE9 reserves the right to update or amend this Shipping Policy at any time without prior notice. The version published on the 7ate9.in website will be considered final and binding.
