Refund policy
At 7ATE9, every product is crafted with precision and care to deliver the finest quality in everyday essentials. While we maintain the highest standards, we understand there may be instances where a return, exchange, or cancellation is required. This policy is designed to provide clarity, fairness, and transparency, ensuring a seamless shopping experience.
Please note: 7ATE9 does not offer cash or bank refunds. All eligible returns and cancellations are settled as store credit, issued to your 7ATE9 Wallet.
1. Store Credit Policy
We operate a store-credit model. When a return, cancellation, or eligible claim is approved, the value is credited to your 7ATE9 Wallet rather than refunded to your original payment method or bank account.
Store credit is issued in the form of a code or wallet balance linked to your registered account and mobile number. It can be redeemed against any future purchase on 7ate9.in. Store credit is non-transferable and cannot be exchanged for cash. Unless otherwise communicated, credit remains valid for 12 months from the date of issue.
2. Return Eligibility and Guidelines
Customers may request a return within 7 days from the date of delivery. Returned items must be in their original condition — unused, unwashed, and accompanied by intact tags and packaging. Products showing signs of wear, damage, or use will not qualify for approval.
Once a return request is raised, our logistics partner will attempt collection within 24 to 48 hours. A maximum of three pickup attempts will be made. Reverse pickup is subject to availability at your location.
As part of our Fair Usage Policy, a reverse shipment fee of up to ₹100 per item may be deducted from the store credit value. If reverse pickup is unavailable in your area, you may be required to self-ship the product(s) to our warehouse.
3. Store Credit Process and Timelines
Store credit is issued only after the returned product is received and successfully cleared by our quality control team. Customers will be notified once inspection is complete.
Once approved, the credit is added to your 7ATE9 Wallet within 1 to 2 working days of return confirmation. Wallet balances can be redeemed on future purchases and remain valid as stated in Section 1.
Please note that shipping fees, reward points, and store credit redeemed during purchase are non-refundable and non-reissuable.
4. Order Cancellations
Orders can be cancelled only before dispatch from our warehouse. Cancellations must be requested within 12 hours of order placement or prior to receiving a dispatch confirmation, whichever is earlier.
Prepaid orders cancelled within the allowable window will be issued as store credit to your 7ATE9 Wallet within 1 to 2 working days. Cash on Delivery orders require no settlement, as no payment has been collected. Once an order is shipped, cancellations will not be permitted, and the order must be processed as a return after delivery.
Repeated or excessive cancellations may fall under our Fair Usage Policy and could result in restricted order acceptance in the future.
5. Self-Shipping of Returns
Where reverse pickup is unavailable, customers must arrange to self-ship products to:
7ATE9 WAREHOUSE - 104 Bhullar Star Industrial Estate, Telephone Exchange Lane, Sakinaka, Andheri (E), Mumbai, Maharashtra, 400072
When self-shipping, items must be securely packaged to prevent loss or damage in transit. The order ID and registered mobile number should be clearly mentioned inside the package.
For eligible returns, courier charges up to ₹100 will be added to your store credit, in addition to the credit amount. Shipments sent through unsupported courier services may not be accepted. We recommend Speed Post or other reliable providers.
6. Damaged or Defective Products
If a product is received damaged or defective, customers must report the issue within 24 hours of delivery via WhatsApp or Instagram, accompanied by clear images or videos of the product and packaging.
Upon validation, our team will initiate a replacement (subject to stock availability). Where a replacement is unavailable, the value will be issued as store credit to your 7ATE9 Wallet within 3 to 5 working days of return confirmation.
7. General Terms and Conditions
Customers are responsible for providing accurate information for returns and cancellations, including a correct registered account and mobile number. 7ATE9 is not liable for delays or losses arising from inaccurate or incomplete information.
If a delivery is marked "delivered" by the courier but not received, the issue must be reported within 24 hours for investigation.
Store credit is always issued promptly by 7ATE9 but may be subject to processing timelines.
7ATE9 reserves the right to decline requests in cases of policy misuse, fraudulent activity, or repeated returns and cancellations that fall outside the spirit of fair usage. All policies are subject to change without prior notice, and the version published on this website will be considered final and binding.
8. Assistance and Support
At 7ATE9, we are committed to delivering not only premium products but also premium service. For any queries or assistance regarding returns, store credit, or cancellations, please reach out via WhatsApp or Instagram. Our customer experience team will be delighted to assist you.
